FirstLight On Demand Limited
ACCOUNT AND BOOKING INFO
We have a few pointers to follow to help with an easy ride and if you need a helping hand email the team – [email protected]
PREPARING FOR YOUR CLASS
Be fashionably early for your workout. All risers must arrive at least 10 minutes before the advertised class. Any later than the advertised time you will not be allowed into the class due to the health and safety. Your credit will also be lost, cancel 12 hours in advance to keep your credit. We suggest 15 mins if it’s your first visit.
Cycle shoes are provided upon arrival. Our LOOK cleats provide for a smooth ride and our team will be on hand to make sure you are set for success on your bike.
CREDIT need to know
Buy ride credits, singly, as a package or as a monthly option. All credit bundles have a given expiry date, make sure you book classes before your credits expire
If you can’t attend a class and you cancel at least 12h before the scheduled class start time we will refund your credit. Classes cancelled after that time are non-refundable.
Classes can be cancelled by signing into your account or emailing [email protected].
We do not offer refunds for any class credits or packages bought but under some circumstances we can extend the expiry date.
POST CLASS REFRESH
Sweat and showers towels are complimentary. Water and cold-pressed juice’s and smoothies will be available to buy in studio. Our post class facilities warrant a 5-star hotel rating from natural organic Mauli products to Cloud Nine straighteners.
SHOULD HAVE MOVED QUICKER… WAITING LIST
If you moved too slow and the class if full you can add yourself to the waitlist. If a space becomes free, your place in the class is booked automatically. We’ll send you an SMS and email confirming your place.
Cancel at least 12h before the scheduled class start time to receive a credit refund. Credits deducted for waiting list places that don’t result in class bookings will be refunded to your account.
TERMS OF WEBSITE USE
Please read these Terms of Website Use (“Terms”) carefully before using our website at www.firstlightlondon.com (the “Website”)
WHO WE ARE AND HOW TO CONTACT US
www.firstlightlondon.com point to a Website operated by FirstLight On Demand Limited (”we”/“our”/“us”). Our company registration number is 11428161 and our registered office is at FirstLight On Demand Ltd, Kemp House 160 City Road, London. EC1V 2NX
To contact us, please email us at [email protected].
BY USING OUR WEBSITE YOU ACCEPT THESE TERMS
By using our Website, you confirm that you accept these Terms and that you agree to comply with them.
If you do not agree to these Terms, you must not use our Website.
THERE ARE OTHER TERMS THAT MAY APPLY TO YOU
These Terms refer to the following additional terms which also apply to your use of our Website:
- Our Privacy and Cookies Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our Website, you consent to such processing and you warrant that all data provided by you is accurate.
- Our Terms and Conditions, which set out details of becoming a member, or RISER as we call it, and participating in our classes.
WE MAY MAKE CHANGES TO THESE TERMS
We may amend these Terms from time to time. Every time you wish to use our Website, please check these Terms to ensure you understand the terms that apply at that time.
WE MAY MAKE CHANGES TO OUR WEBSITE
We may update and change our Website from time to time without notice to reflect changes to our classes, venues, instructors, membership fees, class credit prices and/or bundles or for any other reason we see necessary. Notwithstanding the foregoing, we may update you to changes to our membership fees subject to Clause 6 of our Terms and Conditions.
WE MAY SUSPEND OR WITHDRAW OUR WEBSITE
Our Website is made available free of charge.
We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Website for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these Terms and other applicable terms and conditions, and that they comply with them.
Our Website is directed to people residing in the United Kingdom. We do not represent that content available on or through our Website is appropriate for use or available in other locations.
YOU MUST KEEP YOUR RISER DETAILS SAFE
When you register as a RISER, either on a monthly membership or pay-as-you-go basis, if you are asked to choose a user identification code and/or password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at [email protected].
HOW YOU MAY USE MATERIAL ON OUR WEBSITE
We are the owner or the licensee of all intellectual property rights in our Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You must not use any part of the content, including any images, on our Website for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our Website in breach of these Terms, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
DO NOT RELY ON INFORMATION OR BLOG POSTS ON THE WEBSITE
The content and blog posts or bulletin boards on our Website are provided for general information only. They are not intended to amount to advice on which you should rely and we do not accept any responsibility should you do so. You must obtain professional medical or other relevant specialist advice before taking, or refraining from, any action on the basis of the content on our blog or elsewhere on our Website.
Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content or blog posts on our Website are accurate, complete or up to date.
WE ARE NOT RESPONSIBLE FOR WEBSITES WE LINK TO
Where our Website contains links to other Websites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those websites or resources.
USER-GENERATED CONTENT IS NOT APPROVED BY US
This Website may include information and materials uploaded by other users of the Website, including to blog posts, bulletin boards and/or chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our Website do not represent our views or values.
If you wish to complain about information and materials uploaded by other users, please contact us on [email protected].
OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
WE ARE NOT RESPONSIBLE FOR VIRUSES AND YOU MUST NOT INTRODUCE THEM
We do not guarantee that our Website will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our Website. You should use your own virus protection software.
You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.
RULES ABOUT LINKING TO OUR WEBSITE
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our Website in any website that is not owned by you.
Our Website must not be framed on any other Website, nor may you create a link to any part of our Website other than the home page.
We reserve the right to withdraw linking permission without notice.
If you wish to link to or make any use of content on our Website other than that set out above, please contact us.
These Terms, their subject matter and their formation, are governed by English law. You and we both agree that in the unlikely event that a dispute should arise, the courts of England and Wales will have exclusive jurisdiction.
OUR TRADE MARKS ARE REGISTERED
FIRSTLIGHT CYCLE is a UK registered trademark of FirstLight On Demand Limited. You are not permitted to use it or any other logos or brand names in which we have rights without our approval.